Terms and Conditions

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This agreement describes the Terms and Conditions of the services provided by EnvioFlores.mx (“EnvioFlores.mx”) within the website https://www.envioflores.mx/ (the “Site”), and a mobile application (the “Mobile Application” and together with the Site, the “Platform”) for the acquisition of floral arrangements and gifts through the EnvioFlores.mx Platform.

By using our services, you acknowledge that these terms are binding. If you do not agree, please refrain from using the platform.

I. Services

EnvioFlores.mx provides a marketplace for fresh flowers and unique gifts delivered same-day across Mexico through our local artisan network.

II. Payment and Security (EVO Payments)

All credit and debit card transactions are securely processed by EVO Payments (Mastercard Gateway). We utilize bank-grade encryption to ensure your financial data is protected.

Payment Inquiries & Support: If you experience any issues with your payment, potential double charges, or if your order was not delivered after a successful payment, please contact our support team immediately at:

📍 Address: Mercurio 414, Federico Velarde, Mazatlan, Sinaloa, 82158.
📱 WhatsApp Support: +52 5515665310
📧 Email: ayuda@envioflores.mx

III. Deliveries and Rescheduling

We strive to deliver within your selected timeframe. However, external factors like traffic or weather may cause slight delays. In case of failed delivery due to incorrect address, rescheduling fees may apply.

IV. Refunds and Cancellations

Cancellations are accepted as long as the order status is "New Order". Perishable goods have a 48-hour warranty period for quality claims.

V. Jurisdiction

These terms are governed by the laws of Mexico. Any disputes will be resolved in the competent courts of Mazatlan, Sinaloa.